Opening hours and booking and cancelling appointments
To make or cancel an appointment with a doctor or nurse, we ask that you please telephone the surgery on 0151 644 0055. We aim to answer all calls with 2 minutes and calls are not recorded. Our Online Appointment service allows you to book a selection of GP appointments and cancel appointments.
When the Surgery is closed
If you need to see the doctor or require a home visit when the surgery is closed, Please contact the Out of Hours with the NHS 111 Service - 111.
We are pleased to be able to inform you that evening and weekend GP appointments are now available for patients who are registered with this GP practice. Ask a member of reception staff for more details or call 0151 652 6077 at evenings or weekends.
Types of appointments
If you feel that you may need more than the usual time for an appointment (on average 10 minutes) please ask the receptionist when booking for a double appointment, and we will do our best to accommodate you.
Book on the day appointments
GP appointments that are available to be booked book on the day have to go through our triage system first. A clinician will contact you with an appointment which they deem appropriate for your condition.
Triage calls and appointments
The system is designed to help you get the appointment you need, if no routine appointments are available, you can speak directly to the triage nurse or duty doctor by telephone on the day that you call, with some problems being dealt with on the phone, or an appointment being made for patients to see a doctor or nurse later that day.
Online Appointment service allows you to book a selection of GP appointments and cancel appointments. Please see our reception team to obtain a registration form.
Pre – Bookable Appointments
Patients who wish to make an appointment can book 4 weeks in advance when the appointment screen allows. You will be offered the first routine appointment with the most suitable healthcare professional or the GP or Nurse of your choice (including on our online apps).
Routine Telephone Consultations
These are particularly useful for patients who would like to discuss test results, to discuss medication and ongoing conditions these are available to book in advance.
4 day pre bookable GP appointments
GP Appointments that are available to book 4 days in advance (including on our online apps).
Dr. Delaney holds regular minor operating sessions. If you have a “lump or bump” that you would like removing, please make an appointment to see Dr. Delaney so that he can assess whether it is possible. Joint injections are also performed by Dr. Delaney; please make an appointment to see Dr. Delaney so that he can assess the best treatment.
Coils, Implants and Family Planning
Dr. Booth, Dr. Hampshire and Dr. Modi hold regular family planning clinics. If you require help, advise or support in these areas, please book an appointment with reception.
Home Visits are reserved for the following groups of patients
- Terminally ill;
- Patients who are severely ill and cannot be mobilised.
We want to see patients as quickly as possible, and the best way is often to encourage them to come to the health centre, because your GP will have access to all your medical records, including those held on computer. There are also better facilities for examining and treating patients at the Health Centre.Transport/social problems –We cannot undertake home visits for reasons of convenience or lack of transport .We will be happy to provide you with details of local taxi firms. From experience, we are aware that relatives, neighbours or friends are often willing to help out. Our responsibility to you is to resolve the medical problem you have; your responsibility is to take all the reasonable steps you are able to, to enable us to do that.A doctor/nurse may need to call you back to assess your problem. This is to enable the doctor to prioritise visits.He/she may ask you to come to the surgery, where you will be seen as soon as possible.In the past, GPs were able to do routine follow up home visits. Sadly, pressures of time and more patients needing attention means this is usually no longer possible. The doctors would like to stress that NO patient in definite need of a home visit will be refused. It may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance. It also prepares the doctor to collect some information required as necessary for the visit. Please request visits before 11am whenever possible as this allows the Doctor to plan their day accordingly. Late requests often lead to disruption of the appointment system and excessive waiting times for others. Babies and small children should be brought to the surgery where we will do our best to see them promptly. If the Reception staff are made aware that your child is particularly unwell, they will do everything they can to see that you are not kept waiting unnecessarily to see the doctor. Although a traditional part of general practice, home visits are time consuming. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. So please help us to help you and our other patients by visiting the surgery whenever possible. Some problems such as severe chest pains or shortness of breath are medical emergencies and you will be advised to dial 999.
Not attending appointments and failing to cancel (DNA)
Continuous Failure to attend appointments may result in you not being able to advance book any appointments. We have a tiered approach to tolerance of persistent DNAs for further information request a copy of the policy from reception.
GP Doctor Consultations – Question and Answer Session
Named GP for all patients
All practices are required to provide their patients (including children) with a named GP who will have overall responsibility for the care and support that the surgery provides to them.
At Sunlight Group Practice all patients are registered to our Partners. You may of course see any GP in the practice as you currently do and normal booking procedures still apply. Your named GP will be stated on your prescription, or available upon request. We will endeavour to inform all patients of their named GP by mid 2016. If you want to know who your named GP is, please feel free to contact us.