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To file a complaint that is related to the practice, please click the link for our Complaints Leaflet, and for our Complaints Form please click the link.

Sometimes services may not meet your expectations and you may be unhappy with the treatment or service you have received from the NHS. You are entitled to raise a concern, comment or make a complaint, have it considered and receive a response from the responsible body concerned.  Equally, you may have had a positive experience and wish to share it with us. 

We work closely with a number of service providers to deliver a range of services that are available to you.  To help us to continually improve services, we would like to hear about your experiences, negative or positive.  If you would like general support and advice, including information about the NHS complaints procedure, please contact the Patient Advisory Liaison Service (PALS):

By website:

By telephone:

Tel: 0151 363 3948 or 0800 054 2137

By email:

To provide feedback or raise any issues regarding your GP practice, please contact the Practice Manager (Jennine Edge)

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